Frequently Asked Questions

You’ll find answers to some of the most commonly asked questions. Did we leave something out? Let us know!

  • What is VaultPress?

    VaultPress is a subscription-based security and backup service for self-hosted WordPress sites. VaultPress is built on the same grid that reliably serves many millions of WordPress.com sites.

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  • How many sites can I protect with a VaultPress subscription?

    A VaultPress subscription is for a single WordPress site. You can purchase additional subscriptions for each of your WordPress sites, and manage them all in one place.

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  • Is support included with VaultPress?

    Concierge support is included at all plan levels. Site migration and advanced support is available for Premium and Enterprise customers.

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  • Why do I need a WordPress.com account?

    VaultPress is a product from Automattic, the same team that owns and operates WordPress.com. We use the same log in system as WordPress.com so you only need to remember one login.

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  • I signed up and paid. What happens next?

    Once your VaultPress account is created, you’ll be prompted to download the VaultPress plugin. You must install the plugin to backup your site. We have a step-by-step guide on how to install the VaultPress plugin.

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  • What versions of WordPress.org does VaultPress support?

    VaultPress will work on WordPress.org version 2.9.2 or higher, though we recommend you keep up-to-date with the latest version of WordPress.

  • Does VaultPress work with WordPress Multisite, WordPress MU, and BuddyPress?

    VaultPress provides support for WordPress Multisite network installations. For more information, check out our Multisite + VaultPress Guide.

    VaultPress also supports BuddyPress installations.

    The WordPress MU Project is deprecated and not supported, nor recommended.

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  • How do I restore my WordPress site from a VaultPress backup?

    You can restore your WordPress site in a click, or drop us a line for assistance.

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  • How do I know my backup is working?

    Sign into the VaultPress Dashboard anytime to verify backups. You can also restore your backup to another site — such as a test or staging site.

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  • Why is my first backup taking so long?

    VaultPress will work with any site, small or large. With large sites, the initial backup may take hours or days to fully complete. During this time, the VaultPress plugin will report the progress of your backup. Feel free to log out — your backup will continue working. When your first backup is finished, we’ll send you an email.

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  • Is there a long-term contract or commitment?

    Nope. We’ll bill you every month, and you can cancel at anytime.

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  • How do I cancel my subscription or get a refund?

    If you have a current active subscription visit your Account Settings and click Cancel Subscription. If you’re unable to access your dashboard, drop us a line.

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  • How do I change my username or password?

    VaultPress uses your WordPress.com account information. The email address and password you use to access the VaultPress dashboard can be changed by updating your Personal Settings at WordPress.com.

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  • I don’t know my username or password. How can I access my  dashboard?

    VaultPress uses your WordPress.com account. If you’ve forgotten your password or username, you can visit WordPress.com and get it emailed to you.

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  • How do I update my site’s URL?

    When you first register your site, VaultPress saves your site address. If you change your site address, please update the URL on the Settings page in the VaultPress dashboard.

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