Permissions/Uploading Errors

For each of these examples, the errors tend to revolve around uploading a certain file and might look something like this:

unable to upload

Unable to upload the file ____

Depending on when this happens in the restore process, it could mean different things!

If this happens early on in the restore (first few minutes), it typically indicates a file permissions problem. Please check to make sure you’re using a FTP, SFTP, or SSH user with full read, write, & execute privileges. Once that has been done, attempt the restore again.

If this happens later in the restore after you have seen files uploaded already, this can indicate a time out error of some sort. Sometimes this means we’re being blocked and sometimes it means that there might be an upload file size limit that we’re running into. In either case, contact your host and ask them to try to find our IP ranges in their error logs so they can check to see what might be causing the problem.

VaultPress detected files with permission errors

As the error indicates, this means that we’re running into permission problems with the credentials on file. Please check to make sure you’re using a FTP, SFTP, or SSH user with full read, write, & execute privileges. Once that has been done, attempt the restore again. If you’re new to credentials, contact your host for help or consult this handy guide from the Codex.

Unable to write to file ____

This error means that we’re running into permission problems with the credentials on file. Specifically, it means that “write” privileges aren’t in place. Please check to make sure you’re using a FTP, SFTP, or SSH user with full read, write, & execute privileges. Once that has been done, attempt the restore again. If you’re new to credentials, contact your host for help or consult this handy guide from the Codex.

 

If at any point you have questions, just contact us