FTP Credentials

What are FTP credentials?

FTP stands for File Transfer Protocol, and it’s a way to transfer files from one host to another host. FTP credentials are the login details:

  • Server address
  • Port number
  • Username
  • Password

Why should I give you my FTP credentials?

We recommend providing us with your FTP credentials for several reasons:

  • Troubleshooting when something goes wrong
  • Using our one-click restore process (It won’t work without having your FTP or SSH credentials!)
  • Optimizing VaultPress performance

FTP settings are not required for backing up your site. The backup process will begin as soon as you’ve installed the VaultPress plugin on your site, and VaultPress has been able to connect to your site. Please note that FTP access needs to be to the WordPress directory.

How do I add my FTP credentials?

You can add your FTP info by logging in to your VaultPress dashboard, and going to the Settings page:

Settings page


On the Settings page, click on the FTP button:



Enter your FTP credentials and click Save & Test:

test and save


If your FTP settings are correct, you’ll see the message, “FTP/SFTP access saved.

FTP saved


Note: Please make sure the user has full read and write privileges to your site.

Where can I find my FTP credentials?

Here are instructions for getting your FTP credentials for some popular hosts:

If your host is not listed here, or if you’re having any problems, please contact your host directly and ask them for your FTP credentials.